General terms and conditions
Article 1. Definitions
In these terms and conditions, the following definitions apply:
1. Service provider: the natural or legal person who offers products, (access to) digital content and/or
Offers services (at a distance) to consumers;
o Beëdigd Vertaalbureau;
o Tel: 085-0080839 (available from 09:00 to 17:00);
o Email: info@beedigdvertaalbureau.nl;
o Website: www.en.beedigdvertaalbureau.nl;
o Chamber of Commerce: 68472781;
o Branch address: Prins Hendrikkade 170-3, 1011 TC Amsterdam;
o VAT no: NL857460535B01.
2. Client: the (intended) contracting party of the Contractor.
3. Consumer: see the 'Client';
4. Agreement: the agreement concluded between Service Provider and Consumer, including
The Distance Agreement;
5. Distance Contract: the contract concluded outside the sales area of the Service Provider.
is closed by means of an organized system (e.g., a web shop) that serves as a
Aims to enable distance selling of products, digital content and/or
services;
6. Ancillary contract: a contract in which the Consumer products, digital content
and/or acquires services in connection with a distance contract and acquires these items, digital
content and/or services provided by the Service Provider or by a third party on the basis of
Of an agreement between that third party and the Service Provider;
7. Reflection period: the period within which the Consumer can exercise his right of withdrawal;
8. Day: calendar day;
9. Digital content: data produced and delivered in digital form;
10. Long-term contract: a contract for the regular delivery of goods, services
and/or digital content for a specified period of time;
11. Durable medium: any device - including email - that the Consumer
Or Allows Service Provider to store information addressed to it personally on a
way that future consultation or use for a period of time appropriate to the
purpose for which the information is intended, and that unaltered reproduction of the stored
information possible;
12. Right of withdrawal: the ability of the Consumer to waive the
remote agreement;
13. Model withdrawal form: the European model withdrawal form;
14. Technique for distance communication: means that can be used to conclude a
agreement, without the need for Consumer and Service Provider to be in the same room simultaneously
have come together;
15. Conditions: the present conditions of sale and delivery.
Article 2. The Agreement
1. These Terms and Conditions always apply to all offers of Service Provider and to any
Agreement concluded, including a Distance Contract, between
Service Provider and Consumer.
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2. In the case of a written quotation or written order confirmation from Service Provider
this quotation or order confirmation shall be deemed to reflect the entire Agreement and shall take effect in
place of all prior written and oral agreements, statements and/or
statements of parties. Changes of/additions to the text of quotation or
order confirmation are only part of the quotation or order confirmation in addition to the
Agreement if explicitly acknowledged in writing by Service Provider where in case of
contradiction the text of the quotation or order confirmation prevails.
3. Service Provider reserves the right to change these Terms and Conditions unilaterally, insofar as
by this change to be provided by Service Provider does not differ substantially from the
promised performance. Consumer is deemed to have accepted the relevant changes
If Service Provider does not change within 14 Days of written notification of the change to
have done, received a written protest to that effect from Consumer.
4. Quotes from Service Provider have a limited validity period of 10 working days, unless
otherwise indicated in writing. Service provider always has the right to change a by Consumer
accepted quote within two working days of receiving its acceptance to
revoke. To information from quotations, brochures, advertising materials or from the website of
Service provider Consumer cannot derive any rights.
5. If any provision of these terms and conditions is not valid for any reason,
the terms and conditions will otherwise remain in force and the parties will discuss the content of a
negotiate a new stipulation, which stipulates the scope of the original stipulation as
Closest possible approximations.
Article 3. The Performance
1. Service provider delivers, if no specific standards or regulations are agreed upon,
In accordance with what Service Provider could reasonably assume.
2. The services offered by Service Provider have those characteristics that Service Provider has with respect to
of services has made known. Service provider does not guarantee that the services are
Are suitable for the purpose for which Consumer intends to use them, even if that purpose is to
Service provider is made known. Services may vary slightly from any
Demos of services and/or services provided to Consumer to give an indication.
Price and payment
1. Unless otherwise agreed, prices are inclusive of VAT.
2. Price increases resulting from oral or written request of Consumer performed
additions and/or changes to the order and/or specifications of the services to be provided are
Entirely on behalf of Consumer.
3. All costs resulting from circumstances with which Service Provider, when entering into
the Agreement did not reasonably have to take into account, shall be borne by
Consumer.
Quality and complaints
1. The Consumer must immediately upon delivery (in any case within two (2) months from the time
of delivery) check the delivered for quantities, quality, visible damage,
features or defects and report them in writing or by email to
Service provider stating the order and/or invoice number. After expiration of this
period is deemed that the delivered is in accordance with the Agreement.
2. The Consumer can no longer invoke defects other than those referred to in the previous paragraph, if
He does not within two (2) months after he discovered the defect or reasonably should have
to be discovered, has complained in writing to Service Provider.
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3. If Consumer processes or has processed the delivered goods in whole or in part, then
Consumer approved the delivered. In that case, any liability of Service Provider
expired.
Delivery, delivery deadlines
1. A delivery period agreed upon by the parties shall commence after the Service Provider has fulfilled all the requirements for the
delivery necessary information and, if agreed, a (pre)payment of the
Consumer received.
2. An agreed delivery date can under no circumstances be considered a deadline. In
the event that Service Provider fails to meet the delivery deadline or fails to meet it on time, the Consumer,
Give Service Provider written notice of default and allow Service Provider to make its
obligations within a reasonable period of time.
3. The Service Provider is entitled to deliver in parts, whereby each partial delivery may be separately
be billed.
Article 7. Right of Withdrawal for Consumers in Distance Contracts
1. Consumer may, if not acting in the exercise of profession or business, the Agreement on
Cancel Distance within the Reflection Period.
2. Consumer notifies this dissolution of the Distance Contract to Service Provider
using the Right of Withdrawal form or in any other unambiguous way.
3. The Reflection Period is fourteen (14) Days.
For services and digital content:
4. Consumer may terminate the Distance Contract in accordance with paragraphs 1 and 3 of this article
If the Distance Contract relates to the supply of a service or digital content, you can cancel the contract.
content which is not delivered on a tangible medium and Consumer does not expressly,
has given prior consent - and thereby declared - to waive
Its right to dissolve.
a. In the case of paragraph 4, the Reflection Period referred to in paragraph 3 starts on the Day on which the
Distance contract concluded.
b. If Service Provider provides the legally required information about the right of withdrawal or the
Model Form Right of Withdrawal has not provided in an agreement such as
described in paragraph 4, the Reflection Period runs fourteen (14) Days after he has done so.
af.
c. If Service Provider provides the legally required information about the right of withdrawal or the
Model Form Right of Withdrawal has not provided in an agreement such as
described in paragraph 4, the Reflection Period runs in any case twelve (12) months after the Reflection Period
As mentioned in sub a af.
Obligations Service Provider upon revocation:
5. If Service Provider makes it possible for Consumer to notify withdrawal on
electronically and Consumer uses this option, then sends
Service provider upon receipt of this notification promptly acknowledge receipt to
Consumer.
6. Service Provider reimburses all costs paid by Consumer without delay, in any case within
fourteen (14) Days.
Exclusion of right of withdrawal:
7. The Service Provider excludes Consumer's right of withdrawal, by stating this in the offer
or at least in good time before the conclusion of the contract, for the following products/services
from:
a. Service agreements, after full performance of the service, but only if:
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i. performance has begun with the express prior consent of the
Consumer; and
ii. the Consumer has declared that he loses his right of withdrawal as soon as the
Service provider has fully executed the agreement;
b. Products manufactured to Consumer specifications, which are not prefabricated
are and which are produced based on an individual choice or decision of the
Consumer, or that are clearly intended for a specific person;
8. The Right of Withdrawal mentioned in this article shall only accrue to the Consumer if he with
Service Provider entered into a Distance Agreement.
Complaint Procedure
1. Complaints about the performance of the Agreement must be made within a reasonable time after the
Consumer found the defects are submitted fully and clearly described
With the Service Provider.
2. Complaints submitted to the Service Provider will be counted within a period of 14 Days
answered from the date of receipt. If a complaint requires a foreseeably longer
processing time, the Service Provider will respond within the 14 Day period
With a notice of receipt and an indication when the Consumer will receive a more detailed
answer can expect.
3. The Consumer must give the Service Provider at least 4 weeks to submit the complaint in
resolve by mutual agreement. After this deadline, a dispute arises that is subject to the
dispute resolution.
Article 9. Industrial and intellectual property
1. Unless explicitly agreed otherwise in writing, Service Provider retains copyrights,
patent rights and all other industrial and/or intellectual property rights to the materials used by
Its work performed, offers made, designs provided, images,
drawings, (test) models, recipes, software, etc.
2. Unless explicitly agreed otherwise in writing, the rights to the translations in this article remain
said data property of Service Provider regardless of whether to Consumer for the
manufacture of it is charged.
3. All information, oral or written, provided by the Contractor to the Client is
provided, remains the property of Service Provider and may be used by Consumer only for
the purpose for which it was provided.
4. Consumer will not provide the information of Service Provider to third parties, in any way
also, except to the extent reasonably necessary in connection with proper performance
of the Agreement and then only after and to the extent that a confidentiality obligation is
agreed upon.
Article 10. Applicable law and disputes
1. Only Dutch law applies to the Agreement.
2. Exclusive jurisdiction is the court having jurisdiction in the municipality where Service Provider is located
is. If another court has jurisdiction in the municipality where Consumer resides, this
court co-authored.
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Appendix I: Model withdrawal form
Model withdrawal form
(Complete and return this form only if you wish to revoke the contract)
- To: [ name of entrepreneur]
[ geographic address entrepreneur]
[ fax number entrepreneur, if available]
[ email address or electronic address of entrepreneur]
- I/We* hereby inform you, that I/We* accept our agreement regarding
Sales of the following products: [product designation]*
Delivery of the following digital content: [digital content designation]*
The provision of the following service: [service designation]*,
revokes/revokes*
- Ordered on*/received on* [date of order for services or receipt for products].
- Name of consumer(s)]
•
- Address consumer(s)]
•
- Signature of consumer(s)] (only if this form is submitted on paper)
•
* Delete what does not apply or fill in what applies.